We’re always looking to improve our software. If you have any feedback regarding this toolset please don’t hesitate to share it with our Customer Support team. Our new Inbox feature will be in Beta until May 1st. What’s up next for the Reputation Builder? Using this knowledge to inform your templates and create new ones will help enhance your reputation management and empower your team. Once you start responding to direct feedback through Inbox and your customized templates, you will start to uncover trends and see common themes. Neutral customer – A template that acknowledges their experience and thanks them for their business.Unhappy customer – A template that apologizes for a negative experience and gathers more information or is proactive in trying to find an opportunity to delight them and turn their experience around.Happy customer – Have a quick thank you template for shorter reviews and a second thank you template that has a section to acknowledge specific details from a review.To help get you started, here are some ideas for the different sentiment templates you could create for your business: Reroute feedback reply responsibilities by assigning tasks to specific team members.Easily train employees on how to answer feedback.Automate replies with customized saved templates.With Inbox, teams can now have multiple members managing responses: Inbox facilitates standardized responses to review conversations, delegates responsibilities across teams, and builds out your reputation management process. Inbox Helps You Expand Support Team CompetenciesĮmpower your team to take action and solve customer problems. You can create templates for both positive and negative feedback to ensure timely responses and consistent communication standards, closing that feedback loop. Inbox can also be configured for large-scale organizations to accomplish similar tasks in bulk, such as assigning tickets to various team members across the organization. With this automated system, you can create a ticket to notify the right team member to take action. Relaying review response assignments was unstructured and allowed some customers to fall between the cracks. Prior to Inbox, when you received a new review you may have forwarded the response to your support team or manager to follow up. Your team can respond quickly and nurture your customer relationships. With Inbox, you can give your customers the attention they deserve. If a customer has had a poor experience and leaves you direct feedback but your team fails to respond and act, you risk your reputation and losing a customer. Much like your customer support team helps customers with questions about your products, services, and business Inbox is your central hub for managing your responses to customer feedback. Provide employees with templated responses.Create tickets and assign them to team members.
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